Managing Your Booking(s)

If you have any questions, problems, or concerns about your tour, email support@actiontourguide.com.

 

Postpone: If you postpone your travel or tour date, you do not need to contact us. The tour is valid for one year from the date of purchase.

Tour Exchange & Gift Cards: If your plans change or you wish to change your booking for any reason, you can exchange it for another tour or a gift card.

Full Refund: We provide a full refund to anyone who requests one within 24 hours of their purchase. If you are unhappy, please let us know what we could have done better!

 

Please select the appropriate option based on your purchase:

 

Action Tour Guide Website, Online Travel Agencies (eg: TripAdvisor, Viator) & App/Play Store Purchases:	Begin the process here
Action+ Website Subscription Cancellations:	Begin the process here

 

Discounts and Upgrades: Discounts and promotional offers cannot be applied after an order has been placed. Upgrades to other tours or bundles after the use of an earlier tour or bundle are also not eligible for refunds on the previous purchase.

Cash Redemption: Our offers and discounts cannot be redeemed for cash under any circumstances.

Terms Subject to Change: The right to issue refunds is solely at the discretion of the Action Tour Guide and is subject to change.