Managing Your Booking(s)
If you have any questions, problems, or concerns about your tour, email support@actiontourguide.com.
Postpone: If you postpone your travel or tour date, you do not need to contact us. All our tours and bundles are valid forever (excludes Action+).
Tour Exchange & Gift Cards: If your plans change or you wish to change your booking for any reason, you can exchange it for another tour or a gift card.
Refund: If you purchased a tour through the Action Tour Guide website and would like to request a refund, please submit your request and include as much information, feedback, or suggestions as possible. Our team will review your request and guide you through the appropriate next steps!
Please select the appropriate option based on your purchase:
Discounts and Upgrades: Discounts and promotional offers cannot be applied after an order has been placed. Upgrades to other tours or bundles after the use of an earlier tour or bundle are also not eligible for refunds on the previous purchase.
Cash Redemption: Our offers and discounts cannot be redeemed for cash under any circumstances.
Terms Subject to Change: The right to issue refunds is solely at the discretion of the Action Tour Guide and is subject to change.
