Refund Policy
If you have any questions, problems, or concerns about your tour, please let us know by emailing support@actiontourguide.com or fillout the form linked here.
Full refund
We provide a full refund to anyone who requests one within 24 hours of their purchase. If you are unhappy, please let us know what we could have done better!
The refund process depends on where you purchased your Tour. If you purchased the tour from ActionTourGuide.com and would like a refund, please fill out the Google form linked here. Within 1-2 business days, your refund will be processed.
Please refer to the list below and request a refund for tours purchased through other platforms.
- Apple App Store: Click here to request a refund from Apple directly.
- Google Play Store: You can email us your purchase receipt from the Play store at support@actiontourguide.com. Make sure it has the order number. The order number usually starts with GPA-XXXXX.
- Viator/Tripadvisor: You can initiate a refund request from your account itself. Please follow the link here for Viator Booking and here for TripAdvisor.
- Musement: You can email your purchase receipt to support@musement.com.
- GetYourGuide: Follow the steps under the ‘Cancellation’ option here
- Expedia: Click here for a cancellation
- Action Tour Guide website and others: Please fill out the form linked here.
Postpone: If you postpone your travel or tour date, you do not need to contact us. The Tour is valid forever.
Exchange: If your plans change or if this tour did not work for you for some reason, you can use it again anytime in the future. You can also exchange it with any of our other 85+ Tours. (listed at ActionTourGuide.com).
