Refund Policy

If you have any questions, problems, or concerns about your tour, email


Postpone: If you postpone your travel or tour date, you do not need to contact us. The tour is valid for one year from the date of purchase.

Exchange: If your plans change or if this tour did not work for you for some reason, you can exchange it with some of our other tours.

Full Refund: We provide a full refund to anyone who requests one within 24 hours of their purchase. If you are unhappy, please let us know what we could have done better!

The refund process depends on where you purchased your tour. Expect 1-2 business days for processing:


Apple App Store

Begin the process here

Google Play Store

Email your Play Store purchase receipt to Make sure it has the order number which usually starts with GPA-XXXXX.


Begin the process here


Begin the process  here


Email your purchase receipt to


Follow the steps under the ‘cancellation’ option here


Click here for a cancellation

Action Tour Guide website

Begin the process here

Discounts and Upgrades: Discounts and promotional offers cannot be applied after an order has been placed. Upgrades to other tours or bundles after the use of an earlier tour or bundle are also not eligible for refunds on the previous purchase.

Cash Redemption: Our offers and discounts cannot be redeemed for cash under any circumstances.

Terms Subject to Change: The right to issue refunds is solely at the discretion of the Action Tour Guide and is subject to change.